FAQs

1. Do you smell gas?
     Turn off your appliance and call Washington Gas @ (703) 750-1400
   


2. Need help lighting your pilot light and/or starting your gas logs?
     Click here to down load our recommended approach.
   


3. Installation Procedures
     Click here to download our installation procedures.
   


4. Do you have an installation check list?
     Click here to download our installation check list.
   


5. How do we measure for a product?
     Click here to download our measurement form, complete, and bring to the showroom to help us determine the correct product for your home.
   


6. Remote not working?
     Replace batteries once a year in the transmitter and receiver.